Question 1

How long does the candidate assessment take?

Accepted Answer

The VirtualShift assessment is a 20-minute interactive experience. Candidates complete realistic workplace scenarios powered by Infinisona, our voice-to-voice AI. They speak naturally — no typing, no multiple-choice forms, no repetitive questionnaires. Each scenario is designed to feel like a real customer interaction or workplace situation. We keep it under 20 minutes because research shows this is the sweet spot: long enough to gather meaningful behavioural data, short enough that candidates stay engaged and complete the assessment at high rates.

Question 2

What is Infinisona?

Accepted Answer

Infinisona is Anthrolytic's proprietary voice-to-voice AI engine built into the VirtualShift platform. It uses ultra-low latency speech processing to simulate realistic customer conversations — complete with natural pauses, varying emotional tones, and adaptive responses. Unlike text chatbots or scripted voice prompts, Infinisona responds to what candidates actually say, creating genuine back-and-forth dialogue. This lets us observe how candidates communicate, handle unexpected turns in conversation, and maintain composure under realistic pressure — not how well they prepared a scripted answer.

Question 3

What soft skills does Anthrolytic measure?

Accepted Answer

The VibEye scoring system measures six core dimensions of workplace communication and behaviour: clarity of speech (how well candidates articulate their thoughts), stress management (how they perform under challenge or ambiguity), response efficiency (how quickly and relevantly they respond), consistency and reliability (stable performance across scenarios), emotional intelligence (reading social cues and adapting tone), and interpersonal adaptability (adjusting communication style to different situations). Each dimension is scored independently, giving you a nuanced picture rather than a single flat number.

Question 4

How does the scoring work?

Accepted Answer

VibEye calculates a percentile score from 0 to 100 for each candidate by analysing 50+ behavioural markers in real time during their VirtualShift assessment. These markers span vocal patterns, response timing, content relevance, emotional modulation, and conversational dynamics. The algorithm weights each marker against the traits that matter most for your specific roles and team. The result is a ranked dashboard where every candidate gets a clear, comparable score — not a pass/fail, but a demonstration of relative fit that helps you decide who to interview first.

Question 5

Is the platform biased?

Accepted Answer

Anthrolytic is designed specifically to reduce hiring bias. Traditional screening relies on resume keywords, educational pedigree, and subjective interviewer impressions — all of which introduce bias. VirtualShift evaluates demonstrated behaviour in standardised scenarios where every candidate faces the same challenges. Our scoring focuses on what candidates actually do and say, not their background, school, or how well they write. We are committed to ongoing bias auditing and transparency in how our models make decisions. Our published research on ethical ML hiring practices reflects this commitment.

Question 6

What integrations do you support?

Accepted Answer

ATS integrations are on our near-term product roadmap and are a development priority. We're building native connectors for the major applicant tracking systems used by enterprise hiring teams. In the meantime, VirtualShift's ranked dashboard exports to CSV and PDF, making it straightforward to incorporate results into your existing workflow. If you have specific integration requirements, contact our team — we'll work with you to find the best way to fit VirtualShift into your hiring pipeline right now.

Question 7

How is candidate data stored and protected?

Accepted Answer

We take data privacy and security seriously. All candidate data is encrypted in transit (TLS 1.3) and at rest (AES-256). We follow Australian Privacy Principles (APPs) under the Privacy Act 1988 for all data handling. Assessment recordings and scores are stored in Australian-based infrastructure with strict access controls. Candidates own their data and can request deletion at any time. We never sell or share candidate data with third parties for purposes unrelated to the specific hiring process. See our Privacy Policy for full details on data collection, use, and protection.

Question 8

What roles is VirtualShift best suited for?

Accepted Answer

VirtualShift is purpose-built for entry-level, customer-facing roles where soft skills matter most — retail associates, hospitality staff, call centre agents, sales representatives, reception and front-desk roles, and service industry positions. These are roles where communication, adaptability, and composure under pressure directly determine job performance. Our scenarios are designed around the real situations these roles create: handling a frustrated customer, explaining a policy, managing a queue, or adapting to an unexpected request.

Question 9

How does the free trial work?

Accepted Answer

You can start with a no-obligation pilot: we'll run VirtualShift assessments for a small batch of your real candidates or a test group. You'll receive a full ranked dashboard with VibEye scores and behavioural insights for every participant. This lets you see the quality of the data before committing. There's no setup fee, no integration requirement, and no long-term contract needed to get started. Book a demo and we'll configure a pilot that fits your hiring volume and timeline.

Question 10

What does the candidate experience feel like?

Accepted Answer

Candidates describe VirtualShift as feeling like a natural conversation rather than a test. They speak to Infinisona using their own voice — no typing, no forms, no right-or-wrong multiple choice. The scenarios are grounded in realistic workplace situations (like helping a customer or resolving a workplace disagreement), so the experience feels relevant and fair. Our completion rate is near 98%, significantly higher than traditional pre-employment assessments, because candidates find the interaction engaging rather than exhausting.

Question 11

How does VirtualShift compare to traditional pre-employment tests?

Accepted Answer

Traditional pre-employment tests typically use multiple-choice personality questionnaires, cognitive ability puzzles, or text-based situational judgment tests. These are easy to game, hard to stay engaged with, and measure what candidates say they'd do rather than what they actually do under realistic conditions. VirtualShift replaces all of that with a live voice conversation where behaviour is observed in real time. The difference is the difference between asking someone if they're patient and watching them stay patient with a difficult customer.

Question 12

Can VirtualShift replace trial shifts?

Accepted Answer

Yes — that's one of the core use cases. Trial shifts are expensive (paid hours, supervision, scheduling) and inconsistent (different managers, different days, different standards). VirtualShift gives every candidate the same standardised assessment, scored objectively by VibEye, in 20 minutes. You get richer, more comparable data than a trial shift provides, at a fraction of the cost and logistical overhead. Many of our early customers use VirtualShift specifically to reduce or eliminate unpaid and paid trial shifts from their hiring process.

Question 13

How quickly can we see results after a candidate completes the assessment?

Accepted Answer

Results are available immediately. As soon as a candidate finishes their 20-minute VirtualShift interaction, VibEye has processed the 50+ behavioural markers and calculated their percentile score. The ranked dashboard updates in real time, so you can check results as candidates complete assessments. No waiting for manual review, no delayed scoring runs. For high-volume hiring days, this means you can review a full morning's assessments over lunch and start scheduling interviews the same afternoon.

Question 14

What kind of support do you provide during onboarding?

Accepted Answer

Every new customer gets a dedicated onboarding call where we walk through platform setup, scenario configuration, and dashboard interpretation. We help you define which soft skills matter most for your specific roles and calibrate the VibEye weighting accordingly. During your first live assessment cycle, we're available for real-time support and results debriefing. Our goal is for your team to be fully self-sufficient within 2-3 assessment cycles, with ongoing support available as needed.

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